FAQs
Frequently Asked Questions
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Step3 Electricians provide emergency Electricians on call in Wellington 24 hours a days, 7 days a week. A Registered Electrician will answer your call and discuss the immediate indication of the level of emergency and a response time. For all emergencies please call on: 022 521 0594.
All electrical work is undertaken by Registered Electricians with current practicing licenses.
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If someone is in contact with electricity do not touch them as this could also cause you to be electrocuted. Immediately turn off the power supply at the main switch. If you are unable to do this or locate the main switch, push the person in contact with the electricity away from the supply with something which does not conduct electricity, for example, a wooden broom handle.
Call for an ambulance and administer first aid if required.
Most domestic electrical emergencies do not involve persons in contact with the electrical supply but are caused when the safety features (RCD's or MCB's) cut off the supply or "trips". Before calling an electrician unplug all the appliances and turn off all the lights, reset the device (RCD or MCB) and slowly replug appliances. Check to see that it is not a bulb that has blown and needs replaced.
Handy Hint: Keep a torch handy for emergencies at night and remember to test the batteries on a regular basis.
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With unusual burning smells your nose and hands are your best weapons. Nose for smelling a fault and your hands for touching switches and faceplates to find an overheat. NOTE: Do not touch bare copper or brass connections!
Most electrical burning smells will have heat associated with them before there is actually an electrical fire. The heat is caused by an electrical overload or bad connections. Usually, the overload or bad connection is at a light, switch, power outlet, or switchboard. The smell can be quite sweet and may not smell like wood (although it may if the overheat is scorching wood).
What to do: Turn off the main switch immediately if you detect a smell.
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Yes, it is a safety issue.
There are three main issues with rewirable fuses:
- After a fuse blows to protect your home from an overloaded circuit, it splatters copper over the porcelain of the fuse holder. This can then bypass the fuse and slow the fuse blowing next time.
- The majority of insurance companies now require that rewirable fuses be replaced with circuit breakers.
- Rewirable fuses react a lot slower than circuit breakers. A fault on your wiring can turn into a fire before a fuse will blow, therefore they are unsafe. Replace them if you're having electrical work undertaken on your switchboard.
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Yes, it is a safety issue.
There are three main issues with rewirable fuses:
- 1 - Go to your main switchboard, usually located by your front door or outside on the wall of your house. If you are in an apartment the panel is usually in a closet or storage room.
- 2 - Open up the panel to reveal the various circuit breakers.
- 3 - The ‘tripped’ breaker will be in off position or in between and slightly loose. Sometimes a small red portion of the breaker will be exposed to show you the tripped breaker.
- 4 - To reset it, just push the switch to the off position and then back to the on position. You should hear a snapping sound and feel some resistance. Some MCB's have pushbuttons on the front, if the large one has "popped" out push it back in again. If it appears to reset and the power is still off the MCB is klikely to be faulty. Call Us on 022 521 0594 to schedule a service.
- 5 - In the event that the circuit continues to trip, there may be an excessive load or fault on the circuit. If the MCB continues to trip disconnect all plug in appliances. One of the appliances may be faulty.
- Correcting the overload should solve your problem. If this does not work, contact us for an evaluation or Phone us on 022 521 0594. After a fuse blows to protect your home from an overloaded circuit, it splatters copper over the porcelain of the fuse holder. This can then bypass the fuse and slow the fuse blowing next time.
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Let Step3 Electricians Get It Done. After the Main Switchboard, usually inside the house but may be in the main switchboard, the power comes into a "distribution switchboard". This will have MCB's (Miniature Circuit Breakers) and RCD's (Residual Current Devices) for protecting the sub-circuits.
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Let Step3 Electricians do it!A large switch usually on the Meter or Main Switchboard.
Turns power off to the entire house making it safe to work on cabling inside.
This can overheat due to loose connections, have Step3 Electricians check your switchboard connections.
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In alternating current (AC, also ac), the movement of electric charge (electrons) periodically reverses direction from Positive to Negative.
In use in all countries worldwide it allows use of smaller electric motors and smaller supply conductors.
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Amps or Amperes is the amount of current that flows past a given point in one second.
Amps or Amperes is the amount of current that flows past a given point in one second.
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Let Step3 Electricians do it!In most New Zealand office and domestic installations there are four sizes of cable for lighting, power and high amperage outlet installation. Most of these new cables are Twin and Earth (T+E) TPS (Tough Plastic Sheathed), they have two power conductors, a Red Phase conductor, a Black Neutral conductor and the same sized Green or Earth conductor.
- 1.0mm T+E TPS Cable -Used for lighting installations.
- 1.5mm T+E TPS Cable - Also used for lighting and some power outlets.
- 2.5mm T+E TPS Cable - Used for power outlets.
- 4.0mm T+E TPS Cable - Used for power outlets and high load installations (electric cookers and ovens).
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TLet Step3 Electricians do it!Plastic or other piping designed to carry electrical cabling. Comes in variety of sizes with the sizes depending on the number of and physical size of the cables carried inside.
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Let Step3 Electricians do it!Plastic or other piping designed to carry electrical cabling. Comes in variety of sizes with the sizes depending on the number of and physical size of the cables carried inside.
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Ducting or cable capping is used to carry and protect cable when it's not practical to install it in the walls or fabric of the building. It is usually square although it may be rectangular and comes in long lengths. It's sized to suit the installation of the cables and allow some air movement to ensure the cable does not over heat when the full rated load of the cable is being drawn through it.
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Having a good Fault Loop Impedance on your home is critical for your safety.
Fault Loop Impedance is tested to ensure that if an active to earth fault occurs then the total impedance in the fault loop path (consisting of all conductors, connections and contacts as well as the transformer windings) must be low enough to generate sufficient fault current to operate the circuit protective device within an adequate time.
This will cause the protective devices in your home to trip.
See also Earthing and Earth Stakes
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Having a good Fault Loop Impedance on your home is critical for your safety.
Fault Loop Impedance is tested to ensure that if an active to earth fault occurs then the total impedance in the fault loop path (consisting of all conductors, connections and contacts as well as the transformer windings) must be low enough to generate sufficient fault current to operate the circuit protective device within an adequate time.
This will cause the protective devices in your home to trip.
See also Earthing and Earth Stakes
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Having a good Fault Loop Impedance on your home is critical for your safety.
Let Step3 Electricians do it!
New Zealand uses a "Multiple Earthed Neutral" (MEN) system. This system requires the main Neutral to be earthed at the main switchboard of each installation (home or building).
The earth is required to provide safety to appliances used in the home. When these appliances are faulty they will may short out to the steel casing. If the steel casing is not earthed it can potentially electrocute the next person to pick it up.
The main earth connects to the incoming neutral of the mains cable and then, by a large green wire, to an earth stake or earth electrode.
The Earth Stake or Electrode is a steel or copper pole driven into the ground and is accessible outside your home. The green cable connects to this via a brass clamp which is often covered over by a plastic in-ground lid. The wire will also have a copper or plastic "Earthing Conductor Do Not Disconnect" sign on it, it is important that this is present.
See also Earth Fault Loop Impedance Tests
This will cause the protective devices in your home to trip.
See also Earthing and Earth Stakes
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Let Step3 Electricians do it!
NZECP 51:2004: Is the New Zealand Electrical Code of Practice for Homeowner/Occupier's Electrical Wiring Work in Domestic Installations.
NZECP51 allows home owners to install cabling and outlets but does NOT permit them to gain entry into the back of any switchboard enclosure. The cables must be left in the ceiling space in close proximity to the main switchboard. The placing and connection of any cable into the switchboard must be carried out by a licensed electrical worker.
From the Standard:
"The testing and certification of electrical work carried out by the owner of an electrical installation in accordance with this code must be undertaken by a licensed electrical inspector. The inspector will inspect and test the work in accordance with NZS 3019 and must include a random selection of socket-outlets and light switches and light fittings, all socket-outlets rated above 10 A, all permanently connected appliances and all fittings, electrical appliances and light fittings associated with damp locations. Upon completion, the inspector will certify and liven the work."
"ECP51 can be downloaded from here
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Let Step3 Electricians do it!
ELCB's (otherwise know as RCD's) are protective switches that "sense" the amount of current in the phase and neutral, if there is an imbalance then it can only be going to earth through an appliance or person. Imbalance causes the RCD/ELCB to trip or switch off immediately.
These are required in bathrooms and outside power power outlets, most new houses will have a minimum of two ELCB's protecting the entire house except for the hot water cylinders and some other fixed appliances.
If the ELCB keeps tripping there could potentially be a life threatening fault on the circuits covered by the RCD, you can call an Electrician or follow these quick fault finding tips.
1. Disconnect all appliances that are not working while the RCD is off. Thes may not be obvious, remember fridges, washing machines, dishwashers and waste disposers can all be plugged into the circuit.
2. The RCD usually is grouped with three other MCBs on the switchboard, turn these MCBs off and reset the RCD. If it stays on OK then start to reset one of the MCBs at a time, if each stays on try the next until the RCDtrips again. This is the circuit that is affected withthe fault.
3. If there are no appliances plugged in then call us.
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Flexible cable colours in the Australia, New Zealand standards (AS/NZS 3000:2007 3.8.3) are Brown for the Phase conductor, Blue for the nuetral and green/yellow for the earth.
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In New Zealand there are three types of lamps and control equipment in our fluorescent fittings. Control equipment comes in "ballasted" which has a "starter" that flickers during the initial start up of the lamp. Resonant Start which does not require a starter and Electronic Ballasts which use high frequency and do not require a starter. Fluorescent lamps are rated in wattage (the amount of light output) and colour. The wattage is determined by the length and the diameter. The lamps come in three basic sizes, T-5 (16mm diameter), T-8 (26mm) and T-12 (40mm). T-12 - This tube has a diameter of 40mm and is now not generally available in New Zealand. This used to be the most common diameter of tube fluorescent lamps (light bulbs). It is usually bi-pin (two pins on each end) and has a either resonant start or starter. It is available in a variety of lengths including a 600mm (2ft) 18-watt, a 900mm (3ft) 24Watt, a 1200mm (4ft) 36watt and a 1500mm (5ft) 58watt lamp.T-8 - This tube has replaced the T-12. It has a 26mm diameter, it is more energy-efficient and it gives off more light than the T-12. It is available in the same lengths as the T-12 and can retrofit to the older switched start (starter type) fluorescent fittings.T-5 - This tube is considerably more efficient than the T-8 and is currently used in a lot of commercial locations in New Zealand. It has a 16mm diameter and come in a variety of "colours". Each colour has it's own application, for instance the daylight lamp is good in Butchers shops to show off the health of the product.Daylight which casts a yellowish tone that simulates exterior sun conditions.Cool white - This is the most commonly used in commercial settings. It has a slightly bluish color. It is not recommended for residential use because it has a distortion that makes colors look washed out.Warm white - This bulb is recommended for residential use. It has a slightly pinkish color.Full spectrum - This bulb shows the truest color and is brighter than the cool white or warm white bulbs. By far T5 lamps are the most economic to run. There are many advantages to the use of T5 (16mm) lamp technology, these range from environmental aspects to improved performance and quality of light. T5 lamps are approximately 40% smaller than T8 lamps and almost 60% smaller than T12 lamps. T5 lamp has a low mercury content, so we are not addding to the landfill when we dispose of them. T5 lighting is currently a more cost-effective solution than similar LED lighting of comparable outputs. This is mainly due to the high capital upfront costs of the LED lamps. Let Step3 Electricians get it doneIn New Zealand there are three types of lamps and control equipment in our fluorescent fittings.
Control equipment comes in "ballasted" which has a "starter" that flickers during the initial start up of the lamp. Resonant Start which does not require a starter and Electronic Ballasts which use high frequency and also do not require a starter.
Fluorescent lamps are rated in wattage (the amount of light output) and colour. The wattage is determined by the length and the diameter. The lamps come in three basic sizes, T-5 (16mm diameter), T-8 (26mm) and T-12 (40mm).
T-12 - This tube has a diameter of 40mm and is now not generally available in New Zealand. This used to be the most common diameter of tube fluorescent lamps (light bulbs). It is usually bi-pin (two pins on each end) and has a either resonant start or starter. It is available in a variety of lengths including a 600mm (2ft) 18-watt, a 900mm (3ft) 24Watt, a 1200mm (4ft) 36watt and a 1500mm (5ft) 58watt lamp.
T-8 - This tube has replaced the T-12. It has a 26mm diameter, it is more energy-efficient and it gives off more light than the T-12. It is available in the same lengths as the T-12 and can retrofit to the older switched start (starter type) fluorescent fittings.
T-5 - This tube is considerably more efficient than the T-8 and is currently used in a lot of commercial locations in New Zealand. It has a 16mm diameter and come in a variety of "colours".
Each colour has it's own application, for instance the daylight lamp is good in Butchers shops to show off the health of the product. Daylight which casts a yellowish tone that simulates exterior sun conditions. Cool white - This is the most commonly used in commercial settings. It has a slightly bluish color. It is not recommended for residential use because it has a distortion that makes colors look washed out.
Warm white - This bulb is recommended for residential use. It has a slightly pinkish color.Full spectrum - This bulb shows the truest color and is brighter than the cool white or warm white bulbs.
By far T5 lamps are the most economic to run. There are many advantages to the use of T5 (16mm) lamp technology, these range from environmental aspects to improved performance and quality of light.
T5 lamps are approximately 40% smaller than T8 lamps and almost 60% smaller than T12 lamps.
T5 lamp has a low mercury content, so we are not addding to the landfill when we dispose of them. T5 lighting is currently a more cost-effective solution than similar LED lighting of comparable outputs. This is mainly due to the high capital upfront costs of the LED lamps.
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Green gunge (also known as green goo, slime or exudate) maybe seen coming out of the ends of older PVC insulated and sheathed cables installed in the 1960's and 70's. The the plasticiser that was used to provide flexibility in the PVC polymer compound (di-octyl phthalate) over time or with heat reacts with the copper conductors to produce copper phthalate (causing the green colour). The material does not present a health concern but should be handled with care – gloves should be used and waste disposed of properly. There does not appear to be a problem with the electrical performance or safety of the cable itself but any exuded goo should be removed as it can cause corrosion and will affect the action of switches and terminations. The cables should be replaced when insulation tests reveal failure or when cracking of the insulation becomes apparent. It is suggested on some web sites that in some cases, such as behind light switches or socket outlets, the amount of exudate can be reduced by forming a drip loop in the cables below the terminal. This is incorrect, the exudate uses the cable cores as a pipe line and drips from the end of the cable wether the cable is up or down. The removal of the exudate is important as it not only causes corrosion in the copper or other metal components, it also catalyses further degradation of the PVC and more of the PVC polymer release so that the whole process can "run away with itself". Eventually the cable insulation becomes brittle and subject to mechanical failure - low elongation at break, which is why Step3 Electricians recommends replacement f the cable when reported. Although it is likely to mean a hit in one,s pocket, the only really safe option is a rewire - wiping or cleaning the green gloop should only be a temporary fix sorting out the symptom but not the cause.
"Green gunge" (also known as green goo, slime or exudate) is the green liquid that may be seen coming out of the ends of older PVC insulated and sheathed cables installed in the 1960's and 70's.
The liquid is the plasticiser that was used to provide flexibility in the PVC polymer compound (di-octyl phthalate) leaches over time and, with heat, reacts with the copper conductors to produce copper phthalate (causing the green colour).
The material does not present a health concern but should be handled with care,contact with eyes and skin can cause irritation – gloves should be used and waste disposed of properly. There does not appear to be a problem with the electrical performance or safety of the cable itself but any exuded goo should be removed as it can cause corrosion and will cause the action of switches and terminations to be degraded or completely stop working. It can also cause high resistant joints which can lead to overheating and fire.
The cables should be replaced when insulation tests reveal failure or when cracking of the insulation becomes apparent.
It is suggested on some web sites that the amount of exudate can be reduced by forming a drip loop in the cables below the terminals behind light switches and socket outlets. This is incorrect, the exudate uses the cable cores as a pipe line and drips from the end of the cable whether the cable is up or down.
The removal of the exudate is important as it not only causes corrosion in the copper or other metal components, it also catalyses further degradation of the PVC. More of the PVC polymer releases so that the whole process can "run away with itself".
Eventually the cable insulation becomes brittle and subject to mechanical failure which is why Step3 Electricians recommends replacement f the cable when reported.
Although it is likely to mean a hit in your pocket, the only really safe option is a rewire - wiping or cleaning the green goo should only be a temporary fix sorting out the symptom but not the cause.
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Let Step3 Electricians do it!
Your power utility company's electrical lines enter your house either overhead from a power pole or underground from a buried pipe called a conduit. This will be buried in your garden or lawn at about 450mm below ground level.
The underground cable will usually come from a black plastic kiosk (about 500mm high) located on the street on the boundary between your neighbours and your property. It will then go underground directly to your Main Switchboard or meter board.
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Let Step3 Electricians do it!
Overhead cables can become dangeroous when the plastic becomes deteriorated from UV exposure and an eyesore as they age, contact to discuss putting your mains cable undergrounda point on the house that has a "WARNING buried cable" sign on it.
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Each house has a particular number associated with it by the Power Companies. When you shift houses or want a new connection that'll identify your address, supply point and the company that last provided power to it.
You can usually get it from your power bill but most supply companies will be able to Find it from your address and unit number.
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Electrical impedance similar to resistance however when aplied to an AC (Alternating Current) circuit the resistance cannot be the only method of measuring opposition to flow of current (Amps).
Electrical impedance similar to resistance however when applied to an AC (Alternating Current) circuit the resistance cannot be the only method of measuring opposition to flow of current (Amps).
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Using a specialised tester that applies a 500VDC or 1000VDC to a circuit to indicate if there is an issue with the cabling in the circuit. NOTE all lamps and appliances must be disconnected from the circuit before the etsts are undertaken.
Used as:
A quality control measure at the time a piece of electrical equipment is produced;
An installation requirement to help ensure specifications are met and to verify proper hookup;
A periodic preventive maintenance task; and
A troubleshooting tool.
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Junctions or Junction Boxes are where two or three cables are joined, usually in a ceiling. They require a cover to ensure that the live cabling cannot be touched. Junctions must always be accessible.
We do not recommend insallation of junction boxes, the terminations can become loose and overheat causing possible fires.
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Tubular fluorescent lamps light come from phosphors. Triphospors coat the inside of the lamp and convert energy from a low pressure gas discharge into visible light.
The colour temperature and colour rendering are determined by the phosphor mix coated on the inside of the tube.
They come in three types, T12, T8 and T5.
Argon Filled T12 (38mm dia) tubes have been discontinued.
Krypton-filled triphosphor T8 (26mm) dia tubes are used in switchstart, quick start and high frequency luminaries. T8 lamps have a higher efficacy, longer life, improved lumen maintainance and better colour rendering. Triphosphor (or multi-phosphor) tubes offer a wide range of colour temperatures from very warm (2700k), warm (3000k) and intermediate (3500k) through to cold white (4000k), daylight (5000-5500k) and northlight (6000-6500k).
T5 flourescent lamps have a circumference of 16mm or 5/8" of an inch in diameter. Differences in length and socket pin determine wattage, they are generally shorter with higher outputs. They come in the same colours as T8 lamps.
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A large black fuse that is usually mounted in the main switchboard and protects the cabling coming into the house from overload.
All power in the house will go out if this blows, ask a Registered Electrician to replace.
We do not recommend insallation of junction boxes, the terminations can become loose and overheat causing possible fires.
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Let Step3 Electricians do it!
The mains cable, after entering your house, either through an overhead junction point or directly underground, will pass through the wall to a switchboard.
This switchboard will usually have the main switch, mains fuse and a power meter (or possibly two) and a ripple relay and either in this board or on an inside wall, behind the meter, the main service panel or switchboard.
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Let Step3 Electricians do it!
A Mains Entry Point is the main entry for overhead cabling to enter your home. They are usually mounted on the wall under the insulators.
From there the mains carry into your main switchboard or meter cabinet.
These can be an issue during storms where the mains cabling comes loose from the pole and rips the mains entry point and insualtors off the wall.
This switchboard will usually have the main switch, mains fuse and a power meter (or possibly two) and a ripple relay and either in this board or on an inside wall, behind the meter, the main service panel or switchboard.
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MCB's and RCD'sMCB's are protective switches that "sense" the amount of current (load) through it and trips or switches off very quickly.
They are immediately resettable and can be reset by homeowners how ever if it trips again CALL AN ELECTRICIAN, there is potentially a dangerous fault on the circuit which can only be found by an Electrician.
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Your power company pays a higher premium when they consume power during peak usage times. These are usually at dinner time and into the evening. Most Power companies offer cheaper power at off-peak times.
Some of your appliances can be switched onto this rate however the power company have control over the availability and can switch the power off. Hotwater cylinders and some other appliances (usually night-store heaters) can be turned off by a control system called 'ripple control'.
Your power company often guarantees to supply power to your hot-water cylinder for a minimum number of hours a day (the fewer the hours, the cheaper the rate). Off peak power rates and Ripple control does not affect the power you use for cooking, lighting and plug-in appliances.
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The phase (Active) and neutral conductors of the cable transmit the electrical energy between the street and your final outlet.
The Phase conductor in a fixed wired single phase installation (like your home) is Red. The neutral is Black. The conductor in a flexible cable (extension cord) are identified differently.Got Questions? Contact us through our "Ask a Question" page if you'd like to know more.
Q: What is a Pole Fuse?
Answer
A fuse that is usually mounted
on the cross bars of a power pole directly outside your house.This can blow in a fault or need to be removed during a mains entry point replacement or painting around the overhead cable entry point into the house.
Contact Us to arrange removal and replacement.
The Phase conductor in a fixed wired single phase installation (like your home) is Red. The neutral is Black.
The conductor in a flexible cable (extension cord) are identified differently.
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Q: What are Power Outlets or GPO's?
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Power outlets are sometimes called GPO's (General Purpose Outlets) and are available in groups, although usually just singles or doubles however there have been up to six available in the past.
Power outlets can be "horizontal" or "vertical" This is the way they oriented, some people like horizontal power outlets in kitchens as there can be reduced height on the wall above benches or beneath windows.
They can come with additional switches to control items like dishwashers and insinkerators (trash compactors).
In New Zealand the domestic power outlets have a rating of 10 Amps which is the maximum current that can be drawn through them
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Q: What is a Power/KwHr Meter?
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Also known as a Tariff meter. These are supplied by the power company that you've contracted with to supply your power. They are particular to your house or flat (see ICP Number)
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RCD's (otherwise know as ELCB's) are protective switches that "sense" the amount of current in the phase and and neutral, if there is an imbalance then it can only be going to earth through an appliance or person and trip or switch off immediately.
These are required in bathrooms and outside power poweroutlets, most new houses will have a minimum of two RCD's protecting the entire house except for the hot water cylinders and some other fixed appliances.
If the RCD keeps tripping there could potentially be a life threatening fault on the circuits covered by the RCD, you can call an Electrician or follow these quick fault finding tips.
1. Disconnect all appliances that are not working while the RCD is off. Thes may not be obvious, remember fridges, washing machines, dishwashers and waste disposers can all be plugged into the circuit.
2. The RCD usually is grouped with three other MCBs on the switchboard, turn these MCBs off and reset the RCD. If it stays on OK then start to reset one of the MCBs at a time, if each stays on try the next until the RCDtrips again. This is the circuit that is affected withthe fault.
3. If there are no appliances plugged in then call us.
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Rewirable fuses are a safety device used between the 1920's to the 1970's in New Zealand.
Rewirable fuses are used to protect the cabling in your home.
The fuse is made of porcelaine with a single strand of fuse wire of the size to suit the size of the cable. The fuse wire is rated to only carry a certain load or current through it.
When faults are present on the cable it will blow the fuse.
Re-wirable fuses allow the homeowner to place a replacement fuse wire in the holder, this must not exceed the rating printed on the front of the fuse holder.
With the repeated blowing of the fuse (over years) it can plaster the inside of the fuse with spattered copper so that the wire no longer is the wire or conductor, this is an extreme FIRE RISK.
Rewirable fuse wire can carry an overload on it for a considerable length of time which can cause a FIRE.
Rewirable fuses are to be replaced by Electricians when seen and upgraded to MCB's. Do you have rewirable fuses in your home, contact us and sleep safe at nights.
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Power companies will offer you cheaper power if they can control or switch off the load when they need to. This load is generally your electric Hot Water Cylinder and other fixed agreed loads.
Switching off can happen when there is high load on the National Power Network and when there is a high charge for this power from the National Grid to your Power Supply Company.
This can be during breakfast, when everyone is cooking, and in the evening when consumers arrive home or this can even happen during breaks in popular television programs (everyone turns on their electric jug for Coffee or Tea). In Britain during the wedding of the William Prince of Wales and Catherine Middleton the power "spiked a further 2400MW after the vows.
"Ripple Relays" are controlled through an imposed frequencies over the mains supply. Often you'll hear the Ripple Relays switching on and off frequently usually at night.
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